What can it do for me and my company?
A number of studies indicate that organizations which are ISO certified achieved a better return on assets and superior operational, financial and stock market performance. Benefits in terms of customer satisfaction, communication, work processes and supplier relations all exceeded the cost of the initial investment in these studies. (Study details available) 

• To create a more effective and efficient operation.
  
• To increase customer retention and satisfaction.
  
• To reduce costs.
  
• To enhance marketing.
  
• To improve employee motivation, awareness and morale.
  
• To promote International trade.
  
• To increase profit.
  
• To reduce waste and increase profitability.

Is it compulsory (enforced)?
It is not compulsory, however it is becoming highly necessary. 
As globalization streaks forward, the need for standardization and systems increases. In order for Customers to receive and suppliers to supply, goods and services, it is important with agreed specifications. 
Over a million ISO 9000 certifications have been issued on a worldwide basis. Significantly, China occupies almost a quarter of all global certifications. Significantly, the USA occupies only ninth place behind Italy, Japan, Spain, Russia, Germany, the UK and India. 

How long will it take to implement?
Each course is different in terms of content. The time taken to ensure compliance and International certification of a company using our proven methods at a basic level takes a minimum of four months. 

What will it cost?
The direct costs for the four month course of ISO 9000 that is required for your company to be certified as an ISO compliant company is around $5000, depending on a few variables. 

Are there other or different programs?
Yes, there are several other programs that we offer: They are:

• ISO 9001:2008 Quality Management Systems – Requirements
  
• ISO 14001:2004 Environmental Management Systems – Requirements
  
• ISO 13486:2003 Medical Devices – Quality Management Systems – Requirements
  
• AS9100:2009C Quality Management Systems - Requirements for Aviation, Space and Defense
  
• OrganizationsOHSAS 18001:2004 Occupational Health and Safety Management Systems- Requirements

2. Accounting and Legal
As you brainstorm to develop your business, you will need to establish your accounting and legal roles. If you are a smaller business, such as a sole proprietor or partnership, you may consider doing your own accounting and bookkeeping and reserving your legal activities for your own personal lawyer. However, if you are structuring a larger company, hire an accountant or banking professional to sit as your designated company accountant. Do the same for your legal representation. These individuals or firms should hold superior qualifications and show clear experience that they can handle your business needs. This will protect your company from inaccuracies that can result in business downfalls. 

3. Management
Management is an important part of the business basics. Select individuals who are experienced, qualified and who are able to think independently while considering the importance of the business's needs. Team players lead by example and are able to keep employees motivated and fresh. Keep your management team, and employees, up to date with continued education and product and service reviews. This will ensure you are prepared to provide your customers with exceptional and informed service and product information. 

4. Sales and Marketing
Sales and marketing are the generator of your business. Without sales of your products or services together with the marketing of your business, there would be no customers. While the sales and marketing goes hand in hand, they are generally more successful when organized separately. Marketing focuses on how to generate a customer base. Consider what your customer wants, how you can offer it and what makes your product or service different from the rest.  

5. Customer Service and Retention 
Customer service is essential in every business having a customer or client. How your business takes care of sales and inquiries will determine if your customer will return and become loyal or stray to the competitor. Develop a pleasing client program with each customer and show them in different ways you appreciate their business. Develop the client program to serve your customer's needs and concerns better. Be alert for potential problems and always be willing to assist. 

6. Computers and Technology 
Computers and technology are a driving force in today's business. Business technology helps to organize your files, organize and perform tasks, develop your products, automate marketing and to service your customers. As your business grows and the industry evolves, make sure that your technology does the same.